Terms of service


These conditions of sale have as their object the conclusion of a remote purchase contract by means of a telematic network through the website www.vicarigioielli.it owned by Vicari srl with headquarters in via Principe di Villafranca, 31, cap 90141 in Palermo , Italy.

Pursuant to and for the purposes of art. 47 of the Legislative Decree n. 206 of 6 September 2005 as thus replaced by art. 1, paragraph 1, Legislative Decree 21 February 2014, n. 21, which replaced Chapter I, limited to articles. from 45 to 67, starting from 13 June 2014, pursuant to the provisions of art. 2, paragraph 1, of the same Legislative Decree no. 21/2014, the term"distance contract"means"any contract concluded between the professional and the consumer within the framework of an organized scheme for the sale or provision of remote services without the physical and simultaneous presence of the professional and the consumer, through the exclusive use of one or more means of distance communication up to the conclusion of the contract, including the conclusion of the contract itself".

The purchase conditions are governed by the provisions of Legislative Decree no. 206 of 6 September 2005 and subsequent amendments and additions (hereinafter the"Consumer Code"); while the protection of confidentiality (privacy) is governed by the provisions of Legislative Decree no. 196 of 30 June 2003 (hereinafter,"Personal data protection code"or"Privacy code"). These conditions of sale are valid from 09/28/2017 and may be updated or modified at any time, without notice, and will be valid from the date of publication on the website www.vicarigioielli.it.

In any case, the conditions published on the Site and accepted at the time of placing the online order will be applied to the customer.

To be able to purchase products through the Site, you must be of legal age.

Any communication from the Customer connected and/or correlated to any reports, complaints, requests concerning the purchase and/or delivery of products, the exercise of the right of withdrawal, etc. - must be sent to Vicari srl at the addresses and in the manner indicated on the site and at the e-mail address info@vicarigioielli.it .

E-mail address orders@vicarigioielli.it it is related to the purchase of products, and therefore exclusively to the requested orders.

All prices indicated on the site www.vicarigioielli.it are VAT included.

The Site is dedicated to retail and as such is intended for the exclusive use of consumers, as defined under the Consumer Code. Individuals who are not consumers are advised not to execute purchase orders. If one or more sales are made by a non-qualifying consumer, notwithstanding the provisions of these conditions of sale, the following conditions will apply:

- the buyer will not be granted the right of withdrawal referred to in article 10;

- the buyer will not be able to benefit from the product guarantee indicated in article 8;

- the buyer will not be recognized any other protections, herein provided in favor of the consumer, which reflect or comply with mandatory provisions of the law;

- the sales contract concluded between Vicari srl and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.


2.1. The conditions referred to in the introduction are an integral and substantial part of this contract.

2.2. This Agreement is stipulated between Vicari srl and the customer (ie a natural person who purchases the goods for purposes not related to his professional activity) (hereinafter"Customer") and must be considered concluded with the acceptance, even if only partial, of the order from Vicari srl By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.

2.3 The Customer, once the online purchase procedure has been completed, by clicking on the"PLACE THE ORDER"button, will accept the terms and conditions of sale set out in this contract, and will authorize Vicari srl. to debit the total amount indicated, including the contribution for shipping costs. Please note that shipping costs are excluded for purchases over € 35.00.

2.4 The Customer must print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles 50 and following of Legislative Decree 206/05.

2.5 The purchased product will be accompanied by a receipt; the issuance of the invoice is not mandatory, unless requested by the customer no later than the time of placing the order.


As already specified in points 2.3 and 2.4 above, the Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions, which he will have already viewed and accepted.

The Customer declares to be of age, as well as that the data provided by him are correct and truthful. It is forbidden for the Customer to enter false and/or invented and/or fictional data in the registration procedure for the execution of this contract and for the related communications.

It is expressly forbidden to make double registrations or enter data of third parties.

In any case, the Customer will keep Vicari Gioielli - Vicari Srl harmless and indemnified from any liability, charge or cost directly or indirectly connected or consequent to:

- entering incorrect or third-party data;

- use by the Customer of the website www.vicarigioielli.it;

- use of the customer's login credentials by third parties;

- violations by the Customer of these general conditions of sale.


We accept two different types of payment:

• Credit card via Paypal

•Wire transfer


The payment data are safe and treated in the utmost confidentiality only for the permitted purposes. The Paypal circuit is recognized in the world for the security of transactions. Through the platform it is also possible to use any credit card for payment. The seller will never have access to the customer's credit card data, but will be able to manage only that information (name, surname, address) necessary for the shipment of the product to the delivery address. For more information visit www.paypal.com

Wire transfer

By choosing bank transfer as a payment method, the customer only sends a request to www.vicarigioielli.it. In this case, the goods are not reserved for the customer. Vicari Gioielli will confirm the customer's order via e-mail, also providing the bank details necessary for the transaction. Only at this stage the goods will be reserved for the customer, and until the transfer is processed. Vicari srl. will send the goods only after having received the amount of money paid, and as soon as the goods are available.



To ensure a quick and safe shipment, Vicari srl. uses the best couriers on the market, also offering you the possibility to monitor the package during its journey, through the shipment Tracking code.

The delivery times, indicated below, will be respected exclusively for the products available at the time of purchase. For products not available and for customized products, the expected delivery times will be communicated to the customer by email. For any clarification and/or information, you can contact Vicari Gioielli on 091 585921. All our jewels are shipped from our headquarters in Palermo, in via Principe di Villafranca, 31, and are packed with care and attention.


6.1 All products sold by Vicari srl on the website www.vicarigioielli.it are covered by the manufacturer's standard warranty and by the 24-month warranty for lack of conformity, pursuant to articles 128 and following of the Consumer Code. To use the warranty, the Customer must keep the invoice or the equivalent accompanying document.

The 24-month warranty pursuant to the aforementioned Consumer Code applies to products that present a lack of conformity, provided that the product itself has been used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). Under penalty of forfeiture of this warranty, the Customer has the duty to report any defects and non-conformities within and no later than 14 days from the purchase, sending to Vicari srl. , an e-mail to the address info@vicarigioielli.it., containing the indication of the name, surname, address and telephone number of the buyer/customer; the place and date, the number of the invoice or receipt, the number and date of the order, indication of the defect or non-conformity, at least a photograph of the product. Following receipt of the request, Vicari srl will evaluate the defects and non-conformities reported by the Customer and, after having carried out the quality checks aimed at verifying the actual non-conformity of the Product, will provide the Customer with a reply, containing the"Code of made", by e-mail to the address provided by the latter during the registration process on the Site or when transmitting the order. The action to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products must be returned by the Customer, together with a copy of the communication bearing the"Return Code", within 30 (thirty) days from the reporting of the defect or non-conformity, to the following address:Vicari srl based in via Principe di Villafranca, 31, zip code 90141 in Palermo, Italy. If the lack of conformity is ascertained, Vicari srl will restore the conformity of the product by repair/replacement, at no cost to the Customer, except for shipping costs, until the contract is terminated.

6.2 In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its Customer, Vicari srl will refund the amount paid taking into account the use of the goods or replace it with a product of equal characteristics.

6.3 The repair or replacement times of the product depend exclusively on the manufacturer's policies and no damage can be requested from Vicari srl for any delays in carrying out repairs or replacements.

6.4 In cases where the application of the aforementioned guarantee provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, it is recommended to put it in a second box; the Customer will not be able to affix labels or adhesive tapes directly on the original packaging of the product. The Customer will be provided with a"Return Code"for the return of the product which must be indicated on the outside of the packaging, following the instructions provided directly in the relative authorization e-mail.


Any complaint must be sent by registered letter with return receipt to the following address:

Vicari srl with headquarters in via Principe di Villafranca 31 - 90141 Palermo, Italy.