FAQ
GENERAL INFORMATION
In this section you will find our answers to your most frequently asked questions.
We take care of our customers and are always available for any information. For more answers to your questions you can always contact us at info@vicarigioielli.it, or call + 39-091 585921 or send a WhatsApp message to 3318982727.
At what times is it possible to call?
Saturday from 9.00 to 13.00
How to register my account?
To register go to the Registration Page . Just enter your name, surname, e-mail address and password: registration is simple and free.
Why is it useful to create an account?
For several reasons. You can manage and modify your personal data at any time; You can save your favorite products in the Wish List / Wish List, to find them whenever you want; To review past purchases; To save your addresses and complete purchases faster; To receive by e-mail any discount codes and active promotions. You can in any case conclude an online purchase even if you do not register your account.
How can I recover my password? < / h3> To recover your password, you will find the link "Did you forget your password?" in the areas of the site where your data is requested: by entering the e-mail address with which you registered, you will receive the necessary information via e-mail after a few minutes.
How Can I search for the products that interest me?
Starting from the Home, you have several possibilities: from the menu choose the type of product you are looking for: here are listed all the categories of products existing on the site all search filters will open here. Click on “COLLECTIONS”: our collections are listed here and you can deepen your search. You can also search for a product via the "SEARCH" field (eg: by item, ring, silver, gold, etc.).
How can I purchase the products that interest me?
First click on the product of your interest. This will allow you to see the product sheet, containing detailed information on the item. Choose any size, color, engraving etc ... (required fields) where it is required. Then, to place your order, click on 'ADD TO CART'. If you decide to continue your purchases, while browsing you will continue to see the image of the 'cart' with its contents, together with the total value of your shopping.
How can I order a product not available or the price of which is not indicated?
The unavailable product can be ordered by calling 091 585921 or by sending an email: we will indicate the price of the product, any shipping costs, relative production and delivery times, if the product is not available. Then send an email to info@vicarigioielli.it with your request, attaching if you have any photos or drawings relating to the jewel to be made. Write your name, surname, city and telephone number. You will be contacted to talk about it and evaluate a quote.
Can I commission a jewel based on my idea or design?
Of course you can! We are specialists in realizing the ideas of our customers, first of all, then send an email to info@vicarigioielli.it with your request, attaching if you have any photos or drawings relating to the jewel to be made. Write your name, surname, city and telephone number. You will be contacted to talk about it and evaluate a quote.
Is VAT included in the online price?
All prices include VAT.
Will an invoice be issued once the purchase has been made? By default, a receipt will be issued to accompany the order. It is however possible to issue an invoice. Just fill in the "VAT number" field during the payment phase.
How do I know if my order is valid and has been forwarded?
You will receive an e-mail with your order number and a detailed summary of what you have purchased.
When is the purchase procedure completed?
< p> After entering the data necessary for the payment you will be directed to the purchase confirmation page, containing the number and date of the order. A thank you message in the center of the page will inform you that the purchase procedure has been completed successfully. Finally, you will receive an e-mail containing the details of the order you have placed and the confirmation that it has been correctly received. If you have not received any communication within 24 hours, please write to info@vicarigioielli.it Which payment methods can be used?
< p> We accept two different types of payment: Credit Cards, Paypal and Bank Transfer What are the costs and delivery times?
Times and Shipping costs vary by destination. In Italy, delivery times are generally around 48 hours but may vary in the case of delivery to remote areas. Shipping costs for Italy are calculated dynamically at checkout and vary based on the number of products ordered, the destination and the service chosen. For shipments our partners are UPS and DHL. For particularly high value shipments our specialized partner is Ferrari
Where will I receive my order ?
You will receive your order at the address you provided when registering on the site or at the time of purchase, or at another address if required.
How can I check the status of my order?
the customer will receive an email, from the courier in charge, with the tracking from which he can follow the status of the shipment, as well as the expected arrival.
< / div> How to measure for the purchase of a ring?
To measure your finger you have to take a ring that has your size and measure its internal diameter with a caliber. In the table with the measures you will find the corresponding measure. We remind you that the size of your finger can vary in different cases: outside temperatures (summer / winter); Your hands are not the same and therefore a ring you put on your right hand will not fit your left hand. That a wide band ring fits tighter and needs a more comfortable fit. See our ring size chart by clicking here
How to measure for buying a bracelet?
To choose the right size of a bracelet we recommend measuring your wrist with a tape measure: you will have to choose the size of the bracelet of 1.5-2 cm longer (eg .: wrist size 17-17.5 cm the size of the bracelet will be 19 cm).
What materials do we use?
VICARI JEWELS are made of 750 °°° gold and 925 °°° silver, precious and semi-precious stones and various natural stones. In any case, the characteristics and materials used are always specified on each product sheet. our jewels are made, conceived and designed in an artisanal way and with specific machinery of the goldsmith sector.
Discount codes: what it is and how it works
The "coupon code" is a discount voucher that is given to you to take advantage of special promotions. It can be used in a specific period, it can be personal, can be used only once or in the indicated period. Each promotional campaign will be different from time to time.
Where can I find the discount code?
It will be communicated to you through a special newsletter on the occasion of particular events, through campaigns on social Facebook and Instagram.
How to use the discount code?
When making the payment on the site, enter the code indicated in the field discount code and click APPLY COUPON. The value of the coupon will be automatically deducted from the total to be paid. If the value of your order is greater than the value of your coupon, you will be asked to pay the difference. Coupon codes cannot be combined.
RETURN: is it possible to return a product? How long does it take?
You can exercise the right of withdrawal within 14 days of receipt of the goods (pursuant to art.52 and following of Legislative Decree 206/05). return unwanted goods as long as the products comply with the following conditions: a) the product must be intact, in the same condition in which it was delivered, b) the product must have the original packaging received with the product. c) the product must be in a condition that allows it to be resold. We will only recognize the return under the conditions indicated above. We invite you to read the conditions of withdrawal and return that you find in the section "conditions of sale" by clicking here.
Which products cannot be returned?
You cannot return custom-made or personalized jewelry , eg engravings or that have been damaged, modified.
How can I return a product?
You can return the product by sending a request to the e-mail address info @ vicarigioielli.it, requesting the return and specifying the reason for the return, name, surname, telephone and any reference to the order in question. (receipt and date, or invoice number). a) we will evaluate the reason for the return b) we will send you the return confirmation, with directions for shipping, a return request form, which you will need to fill in, sign and return. a) we will evaluate the reason for the return b) we will send you the return confirmation, with directions for shipping, a return request form, which you will need to fill in, sign and return.
Who pays the costs to make a return?
The transport costs for the return are at your expense and it is advisable to apply insurance to the shipment.
By How long will I get my refund?
The refund will be made within 30 days of receiving the product. We remind you that credit times depend on your bank.
How will I receive my refund?
The refund will be made using the same means as payment used for the initial transaction according to the methods indicated in the conditions of sale, and not in any other way. Once you have received the product (the items must be in perfect condition) you will receive an email confirming that the amount will be paid into your account or you will be issued a voucher / promotional code, equal to the amount of the product return, for your next purchase, which you can use within six months. If the product you want to return was paid for with a gift card code, you will be issued another coupon / gift card code to use for the purchase of another product.
To recover your password, you will find the link "Did you forget your password?" in the areas of the site where your data is requested: by entering the e-mail address with which you registered, you will receive the necessary information via e-mail after a few minutes.
Starting from the Home, you have several possibilities: from the menu choose the type of product you are looking for: here are listed all the categories of products existing on the site all search filters will open here. Click on “COLLECTIONS”: our collections are listed here and you can deepen your search. You can also search for a product via the "SEARCH" field (eg: by item, ring, silver, gold, etc.).
First click on the product of your interest. This will allow you to see the product sheet, containing detailed information on the item. Choose any size, color, engraving etc ... (required fields) where it is required. Then, to place your order, click on 'ADD TO CART'. If you decide to continue your purchases, while browsing you will continue to see the image of the 'cart' with its contents, together with the total value of your shopping.
The unavailable product can be ordered by calling 091 585921 or by sending an email: we will indicate the price of the product, any shipping costs, relative production and delivery times, if the product is not available. Then send an email to info@vicarigioielli.it with your request, attaching if you have any photos or drawings relating to the jewel to be made. Write your name, surname, city and telephone number. You will be contacted to talk about it and evaluate a quote.
Of course you can! We are specialists in realizing the ideas of our customers, first of all, then send an email to info@vicarigioielli.it with your request, attaching if you have any photos or drawings relating to the jewel to be made. Write your name, surname, city and telephone number. You will be contacted to talk about it and evaluate a quote.
All prices include VAT.
By default, a receipt will be issued to accompany the order. It is however possible to issue an invoice. Just fill in the "VAT number" field during the payment phase.
How do I know if my order is valid and has been forwarded?
You will receive an e-mail with your order number and a detailed summary of what you have purchased.
When is the purchase procedure completed?
Which payment methods can be used?
What are the costs and delivery times?
Times and Shipping costs vary by destination. In Italy, delivery times are generally around 48 hours but may vary in the case of delivery to remote areas. Shipping costs for Italy are calculated dynamically at checkout and vary based on the number of products ordered, the destination and the service chosen. For shipments our partners are UPS and DHL. For particularly high value shipments our specialized partner is Ferrari
Where will I receive my order ?
You will receive your order at the address you provided when registering on the site or at the time of purchase, or at another address if required.
How can I check the status of my order?
the customer will receive an email, from the courier in charge, with the tracking from which he can follow the status of the shipment, as well as the expected arrival.
< / div>How to measure for the purchase of a ring?
To measure your finger you have to take a ring that has your size and measure its internal diameter with a caliber. In the table with the measures you will find the corresponding measure. We remind you that the size of your finger can vary in different cases: outside temperatures (summer / winter); Your hands are not the same and therefore a ring you put on your right hand will not fit your left hand. That a wide band ring fits tighter and needs a more comfortable fit. See our ring size chart by clicking here
How to measure for buying a bracelet?
To choose the right size of a bracelet we recommend measuring your wrist with a tape measure: you will have to choose the size of the bracelet of 1.5-2 cm longer (eg .: wrist size 17-17.5 cm the size of the bracelet will be 19 cm).
What materials do we use?
VICARI JEWELS are made of 750 °°° gold and 925 °°° silver, precious and semi-precious stones and various natural stones. In any case, the characteristics and materials used are always specified on each product sheet. our jewels are made, conceived and designed in an artisanal way and with specific machinery of the goldsmith sector.
Discount codes: what it is and how it works
The "coupon code" is a discount voucher that is given to you to take advantage of special promotions. It can be used in a specific period, it can be personal, can be used only once or in the indicated period. Each promotional campaign will be different from time to time.
Where can I find the discount code?
It will be communicated to you through a special newsletter on the occasion of particular events, through campaigns on social Facebook and Instagram.
How to use the discount code?
When making the payment on the site, enter the code indicated in the field discount code and click APPLY COUPON. The value of the coupon will be automatically deducted from the total to be paid. If the value of your order is greater than the value of your coupon, you will be asked to pay the difference. Coupon codes cannot be combined.
RETURN: is it possible to return a product? How long does it take?
You can exercise the right of withdrawal within 14 days of receipt of the goods (pursuant to art.52 and following of Legislative Decree 206/05). return unwanted goods as long as the products comply with the following conditions: a) the product must be intact, in the same condition in which it was delivered, b) the product must have the original packaging received with the product. c) the product must be in a condition that allows it to be resold. We will only recognize the return under the conditions indicated above. We invite you to read the conditions of withdrawal and return that you find in the section "conditions of sale" by clicking here.
Which products cannot be returned?
You cannot return custom-made or personalized jewelry , eg engravings or that have been damaged, modified.
How can I return a product?
You can return the product by sending a request to the e-mail address info @ vicarigioielli.it, requesting the return and specifying the reason for the return, name, surname, telephone and any reference to the order in question. (receipt and date, or invoice number). a) we will evaluate the reason for the return b) we will send you the return confirmation, with directions for shipping, a return request form, which you will need to fill in, sign and return. a) we will evaluate the reason for the return b) we will send you the return confirmation, with directions for shipping, a return request form, which you will need to fill in, sign and return.
Who pays the costs to make a return?
The transport costs for the return are at your expense and it is advisable to apply insurance to the shipment.
By How long will I get my refund?
The refund will be made within 30 days of receiving the product. We remind you that credit times depend on your bank.
How will I receive my refund?
The refund will be made using the same means as payment used for the initial transaction according to the methods indicated in the conditions of sale, and not in any other way. Once you have received the product (the items must be in perfect condition) you will receive an email confirming that the amount will be paid into your account or you will be issued a voucher / promotional code, equal to the amount of the product return, for your next purchase, which you can use within six months. If the product you want to return was paid for with a gift card code, you will be issued another coupon / gift card code to use for the purchase of another product.